Frequently Asked Questions

You can make an appointment by calling our office directly at 011 913 2600. If there is a “landline failure,” please phone 083 609 6838 instead. However, if the landline is in working order, we do not answer our cell phones when treating patients. Please leave a message or a WhatsApp, and we will get back to you.

During your first visit, we will thoroughly assess you. Our physiotherapists will review your medical history, discuss your symptoms, and perform a physical examination. Based on this assessment, we will create a personalised treatment plan to concentrate on your specific needs and goals.

You do not usually need a referral to see a physiotherapist. However, if your insurance requires a referral or you’re seeking treatment for a specific condition that your doctor has advised, please bring the referral letter.

Please bring any relevant medical records, including previous test results or imaging studies, a list of current medications, and your insurance information, if applicable. A positive attitude is key to quick results; a little humour goes a long way! Also, wear comfortable clothing suitable for physical assessment and exercise. We look forward to working with you!

A standard physiotherapy session typically lasts 45 to 70 minutes. The duration may vary depending on the complexity of your condition and the treatment being administered.

We understand that navigating insurance coverage can be confusing. While many insurance plans cover physiotherapy services, coverage can vary widely. We recommend checking with your insurance provider to understand your specific benefits and any required authorisations.

Please note that we do not claim at our Rondebult Road facility on your behalf. However, if your insurance plan covers physiotherapy, we will provide you with a statement after you settle the day’s treatment, which you can submit for reimbursement. If you have any questions or need assistance, we’re here to help.

To avoid cancellation fees, please inform us at least 24 hours before your scheduled consultation if you need to cancel or reschedule. You can notify us by phone or WhatsApp to make changes to your consultation.

The frequency of your physiotherapy sessions will depend on your individual condition and treatment plan. Your physiotherapist will discuss the recommended schedule with you, which may range from weekly or fortnightly sessions to more frequent visits based on your progress and needs.

Follow any home exercise programs or recommendations from your friendly but fierce physiotherapist to support your physiotherapy treatment. Embrace a healthy lifestyle with proper nutrition and hydration, and remember to avoid activities that might worsen your condition (yes, we sometimes tell patients to slow down!).

Yes, all of our physiotherapists are highly qualified and experienced professionals. They hold relevant degrees and certifications and stay current with the latest advancements in physiotherapy. Every member of Engelbrecht Physios is proud to be CPD compliant, ensuring that we provide you, our valued customer, with the highest standard of care.

Yes, we are keen to treat sports injuries across all levels of athletes, from young and inexperienced to older, more experienced, and professional athletes. We enjoy addressing both acute injuries and chronic conditions related to athletic activities. Our physiotherapists design tailored rehabilitation programs to help you recover quickly and safely so you can return to your sport with improved performance, excitement, and a reduced risk of re-injury.

Please contact us directly if you have any questions or need additional information. Our friendly staff is always happy to assist you with any queries you may have and provide the information you need. We’re here to help you every step of the way!